Bergdorf Goodman

A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service, and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street – the crossroad of fashion – is a singular destination for discerning customers around the world.

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Return Policy

At Bergdorf Goodman, they respect and value every customer. Because your trust is important to them, they want you to be completely happy with every purchase. If you are not satisfied, for any reason, they are glad to accept returns of saleable merchandise for a full refund or exchange. Refunds will be credited to the original form of payment. The following rules apply:

  • Returns and exchanges will be gladly accepted at Bergdorf Goodman within 30 days of receipt, with the exception of CHANEL handbags, accessories, and apparel which are eligible for return within 14 days of receipt and exchange within 30 days.
  • All merchandise must be unworn, undamaged, and in sellable condition with original tags and original product packaging.
  • Altered, special order, perishable, personalized, and “final sale” items cannot be returned.
  • Price adjustments may be made within 10 days of the purchase date for regular-price merchandise.
  • Bergdorf Goodman reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.

Please allow 10 to 14 days for processing your return.

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